Shipping policy
Shipping Policy
Last Updated: October 24, 2026
Original Paintings
Original paintings ship from Ken Law’s studio in Taiwan.
Preparation takes 1–3 business days after payment. International EMS delivery estimates vary by destination, generally 2–5 business days after dispatch. Holidays and bad weather may cause delays.
Each painting is carefully packed with protective materials appropriate to the artwork. You’ll receive a tracking number once your painting ships. Canvas artwork and artwork on paper or board may be packed separately. If your order requires separate packages, they will be dispatched at the same time, each with its own tracking number.
Shipping Destinations
We ship to the destinations listed in our FAQ.
International shipping charges are shown at checkout. For France, only artwork on paper or board is available; rolled canvas paintings are not offered.
If your country isn’t listed, contact Ken Law before ordering to ask whether shipping can be arranged.
Import Fees and Taxes
Some countries may require VAT, taxes, or import fees.
Delivery Estimates
Preparation and delivery times are estimates, not guaranteed arrival dates. Customs processing, holidays, weather, and carrier delays may affect delivery.
If you need an item by a particular date, contact Ken Law before ordering so he can check what may be possible.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact Ken Law, the artist and owner, at info@kenlawart.com for personal assistance.
Include your order number and, if available, clear photos of the item and packaging so Ken can review the problem.
Delayed Shipments
If your shipment is unexpectedly delayed, contact Ken Law at info@kenlawart.com. Include your order number and a brief description of the issue.
Questions and Personal Assistance
For questions about shipping or your order, email info@kenlawart.com.
Your message goes directly to Ken Law, the artist and owner. Ken usually checks messages in the morning and evening, Taiwan time. Replies may not be immediate, and availability may vary during vacations.